Shipping policy

At Agua y Sol, we are a small, independent brand based in Mexico. We carefully prepare every order and work with DHL to get your shirts to you as safely and as quickly as possible.

We want shipping to be simple and transparent. If something goes wrong with your order, please reach out - we'll always do our best to help. 

Email - aguaysolbacalar@gmail.com

Shipping Destinations & Rates

  • Mexico = 50 MXN pesos 
  • U.S. , Canada & E.U. = 350 MXN pesos 
  • Free shipping to all listed destinations on orders of 2850 MXN pesos or more

Shipping rates and promotions may change from time to time. The shipping price will always be shown at checkout.  

Please Check Your Shipping Address

Please make sure your shipping address is correct before completing your order. 

If you notice an error, contact us within 24 hours. We will do our best to correct the address before your order is packaged and shipped, but cannot guarantee that changes can be made once an order has been handed to DHL.

If a package is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to resend the order.

Order Processing 

Orders are typically processed and shipped within 1-3 business days. Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package.

Delivery Times

We currently ship express worldwide using DHL. The delivery period is approximately 3-5 days, but may vary depending on the package's final destination.  

Once your package is handed to DHL, delivery timing is primarily determined by the carrier and may be affected by weather, holidays, customers, transportation disruptions, or other circumstances outside of our control. 

We cannot guarantee a specific delivery date. 

Tracking Your Order

Your DHL tracking number will be provided in your shipping confirmation email once we have processed your order. DHL will continue to send updates on your delivery status. 

If you have any concerns about your shipment, contact us with your order and tracking number, and we'll be happy to help.

International Customs, Duties & Taxes

Agua y Sol products are made and shipped from Mexico.

When you place an international order, your package is being imported into the destination country. Depending on the destination, order value and local regulations, your order may be subject to

  • Import duties
  • Customs fees
  • VAT, GST, or other local taxes
  • Customs or carrier handling fees

These charges are determined by the customs authorities or carrier in the destination country and are not included in the shipping cost paid to Agua y Sol, unless specifically stated at checkout. 

Any applicable duties, taxes, or customs fees are the responsibility of the customer. 

Agua y Sol provides DHL with accurate information about your order, including the product description, value, and country of origin. However, we do not control the customs process or the amount of taxes or duties assessed by another country's authorities. 

If DHL or customs contacts you regarding payment or additional information, please respond promptly to avoid delivery delays.

If you are unsure about potential import charges, we recommend checking your country's customs authority before placing your order. 

Lost, Delayed or Damaged Packages

If your package is delayed, appears to be lost, or has stopped receiving tracking updates, please contact us.

If your tracking information shows that your package is delivered but you cannot locate it, please first check with your household members, neighbors, your building's reception or mailroom or another safe delivery location. 

If the package still cannot be located, contact us so we can assist with the available carrier investigation process. 

We cannot guarantee replacement or refunds for packages confirmed as delivered to the address provided at checkout. However, we will always do our best to help resolve the situation. 

Damaged Packages 

We carefully inspect and package orders before they leave us. If your order arrives damaged, please contact us within 7 days of delivery and provide: 

  • Order number 
  • Description of the damage
  • Photo of the damage/product
  • Photo of the packaging and shipping label

Please keep the original packaging until the issue has been resolved, as DHL may require it as part of the damage investigation. 

Our Responsibility 

As a small business, there are parts of the shipping process we control and parts we don't. 

We are responsible for:

  • Carefully packing your order before shipment
  • Providing DHL with the shipping information submitted at checkout 
  • Providing tracking information when your order ships
  • Shipping the correct products
  • Working with DHL to investigate packages that are delayed, lost, or damaged in transit

We are not responsible for:

  • Delays caused by DHL or other carriers 
  • Customs delays or inspections 
  • Import duties, taxes, or fees imposed by the destination country
  • Incorrect or incomplete shipping addresses provided by the customer
  • Delays caused by weather, natural disasters, holidays, strikes, or other events outside our reasonable control 

Even when an issue is outside our control, we will always do our best to communicate with you and find a solution.